Payment Policy

Grwnx uses Shopify Payments and Shopify-supported checkout services to provide a secure payment experience.

1. Accepted Payment Methods

Available payment methods are shown at checkout and may include Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and other methods supported by Shopify Payments depending on location, device, and checkout availability.

2. Currency

Our store displays and charges orders in USD unless Shopify clearly shows another checkout currency. Any bank conversion fee or card issuer fee is controlled by your payment provider.

3. Authorization and Capture

Payment is authorized or charged when you place an order. Orders are not prepared for shipment until payment has been successfully completed.

4. Payment Security

Payment information is handled through Shopify's encrypted checkout and Shopify Payments. Grwnx does not store complete credit card numbers, CVV codes, or full payment credentials on our own systems.

5. Billing Information

You are responsible for providing accurate billing information. Incorrect billing details, failed verification, suspected fraud, or payment provider review may delay or prevent order processing.

6. Failed or Pending Payments

If payment is declined, check card details, billing address, available funds, card limits, or contact your bank. Some attempts may appear as pending authorizations even if the order was not completed.

7. Fraud Review

Some orders may be reviewed for fraud risk. We may contact you for verification or cancel an order if we cannot verify payment, identity, shipping details, or order legitimacy.

8. Refunds

Approved refunds are issued back to the original payment method through Shopify Payments. Refund timing depends on your bank, card issuer, or payment provider.