Privacy Policy

This Privacy Policy explains how Grwnx collects, uses, discloses, stores, and protects personal information when you visit grwnx.shop, place an order, contact us, or use our Shopify store.

1. Information We Collect

Contact information: name, email address, phone number, shipping address, and billing address.
Order information: purchased products, order number, payment status, delivery status, return requests, and support messages.
Payment information: payment is processed by Shopify Payments and related payment providers. We do not store full card numbers on our own systems.
Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, cookies, and similar technical data.
Support information: messages, photos, product issue details, return reasons, and other information you choose to provide.

2. How We Use Information

We use information to process orders, collect payment, arrange shipping, provide tracking, respond to customer requests, prevent fraud, improve the website, maintain security, and comply with legal, tax, accounting, and recordkeeping obligations.

3. Shopify and Payment Processing

Our store is hosted by Shopify. Shopify provides ecommerce platform services, checkout, order management, payment processing support, security features, and related services. Payments are processed securely through Shopify Payments.

4. Service Providers

We may share necessary information with service providers such as Shopify, payment processors, shipping carriers, analytics providers, fraud prevention services, email providers, and customer support tools. These providers receive information needed to perform their services.

5. Cookies

Our website may use cookies and similar technologies to support cart function, checkout, preferences, analytics, and fraud prevention. You may manage cookies through your browser settings, but disabling cookies may affect store functionality.

6. Disclosure

We may disclose information when required by law, legal process, regulatory request, fraud investigation, security issue, business transfer, or to protect our rights, customers, and operations.

7. International Processing

Because our store uses Shopify and other service providers, information may be processed or stored in countries other than your country of residence. We rely on providers and safeguards intended to protect personal information.

8. Data Retention

We retain information as long as reasonably needed for order fulfillment, customer support, legal compliance, accounting, fraud prevention, dispute handling, and business operations.

9. Security

We work with Shopify and established service providers to help protect customer information. No online system is completely secure, but reasonable steps are used to support secure checkout and store operation.

10. Your Choices

Depending on your location, you may request access, correction, deletion, restriction, or other privacy rights regarding certain personal information. Some records may need to be retained for legal, tax, security, or transaction purposes.